FREQUENTLY ASKED QUESTIONS
 
HOME FAQ
Q: What are the benefits of creating an online account?
A. Creating an online account is fast and easy! Upon registering, you can check pricing and product availability and place orders online. Existing Allegis customers still need to register to set up an online account, which we are able to connect with your existing one.

Q: How do I qualify for free shipping?
A. Orders over $100 and under 150 pounds are eligible for free shipping in the contiguous United States.

Q: How do I register on the Allegis website?
A. Follow the steps below for ease of registration or click here for a visual guide:
1. Select LOGIN at the top right
2. Select REGISTER
3. Complete information and select REGISTER again


Q: What is your return policy?
A. Products are considered accepted unless notified by the Buyer within thirty (30) days of the shipment date. To initiate a return, please contact us by phone at 1(866) 378-7550, or send us a message via our Contact Us form. No return of products will be accepted without a Return Goods Authorization (RGA) number issued by Seller. A complete description stating the reason for the return must be included with the returned products. The returned items must be in the original packing, in original condition and shipped by prepaid freight to Seller’s warehouse. All returns may be subject to a restocking charge. Custom or Non-Stock products are non-returnable.

Q: How can I apply for an account with Allegis?
A. Download a copy of the Allegis credit application at http://www.allegiscorp.com/apply_for_credit. Complete the form and select Submit Credit App. We will contact you upon review.

Q: How can I pay for an order from outside of the US?
A. Orders over $1000.00 in value will require a wire transfer prior to shipment. You may place your order with a credit card and we will contact you with our wire transfer instructions.

Q: What shipping method do you use?
A. Our standard shipping method is UPS ground. Expedited shipping is available upon request, and we can also apply your UPS collect account if you have one. We cannot ship to P.O. Boxes. Orders over 150 pounds require a freight/ LTL truck shipment.

Q: How do I locate Rods and Rod Guides in your online catalog?
A. The majority of our rods and guides are displayed on our site as part of a complete two or three point latching system. We suggest the following methods to narrow your search:

1. Search by rod or rod guide part number - Go to Advanced Search and enter the part number for the rod or guide you are looking for. Many of the rods and guides are used in more then one latch kit so this will yield multiple results. Click on any of the results and it will bring you to a product page where you can view the rod and/or rod guide.

2. Search by multi-point latching system part number - If you know the part number for the latching system that the rod or rod guide is used in, search by latching system part number. The rods and rod guides will be listed in the components section of the product page.

3. Search by keyword - Go to Advanced Search and enter the word Rods or Rod Guides. This will yield the largest number of search results. You can narrow this search further by using the additional search criteria field. If you have exhausted your search and are unable to find the rod or rod guide that you require, please contact our customer service department at 1-866-378-7550..



Q: What browsers are supported by your website?
A. The website is optimized for Internet Explorer 10 & 11, Google Chrome and Mozilla Firefox.

Q: What are your Website Terms and Conditions?
A. You can view them at http://www.allegiscorp.com/Terms_Conditions.

Q: Canadian Customers - How do I place an order online?
A. At this time we are not able to process online orders with Canadian billing addresses. Please call
1-866-378-7550 and we'll be glad to assist you.


 
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